Booking Terms & Conditions
Booking Terms & Conditions
Terms and Conditions Agreement: By paying your deposit to confirm your booking at Fernie Wilderness Adventures (hereinafter the “FWA”), you are agreeing to our Terms and Conditions below including the cancellation policy. Once the payment is processed it is non-refundable following the Terms and Conditions detailed below. It is your responsibility to read the following Terms and Conditions
Deposits & Final Payments
All prices are in Canadian Dollars, and all payments will be converted to Canadian Dollars, we only accept payment by Visa and MasterCard.
By paying the non-refundable deposit to confirm your booking at FWA, you are agreeing to our Terms and Conditions including the Cancellation Policy, as explained in detail below.
We process a non-refundable deposit of 30% of the total trip cost (before tax) for fishing and lodging at the time of booking.
The full balance is automatically processed from the card on file 30 days prior to your chosen activity at which time it becomes non-refundable. If you would like to use a different credit card you must provide the new card prior to final payment. If you book within 30 days of your activity, full payment is required and is non-refundable. If full payment is requested by the guest to be processed before the final payment deadline it will be non-refundable once processed.
We do not accommodate date changes without loss of payments.
Although we take requests, we do not guarantee waters as this can be affected by conditions or availability changes.
FWA reserves the right to cancel your reservation if full payment is not received 30 days prior to your arrival.
Cancellation Policy
If a guest wishes to cancel their reservation, please contact the FWA office as soon as possible to confirm the cancellation. A confirmation email will be sent from the office to confirm the cancellation once completed.
If a guest is unable to attend their fishing trip due to personal reasons including but not limited to illness, injury, weather, travel delays, personal emergency, etc., they will not receive a refund or credit, and all monies paid will be forfeited.
Guests who cancel have the option of finding a replacement for their reservation as it is fully transferable.
We will accommodate this at no charge if the guests transfer funds among themselves. If we have to charge the new guest and refund the old guest, there will be an $80 administration fee deducted from each reservation refunded.
Cancellation before 30 days out final payment: The reservation will be cancelled and no further payments will be processed, only the non-refundable deposit will be forfeited. FWA would not be able to provide any credit or refund.
Cancellation within 30 days: The full amount will be forfeited. FWA would not be able to provide any credit or refund.
Cancellation by FWA: If FWA staff makes the decision to cancel any activity including but not limited to safety reasons, weather, etc., guests will be given a credit for any monies paid, and a refund is not available. Credits are only available when FWA decides to cancel an activity.
Please remember we have no control over the weather and will fish in all conditions. This can lead to a slight change to the scheduled start time, or waters chosen. We highly recommend dressing in layers and preparing for all weather conditions in the mountains.
Although we take requests, we do not guarantee specific waters for any reservation as this can be affected by conditions or availably changes. If we are unable to accommodate your requested water you will be taken to alternative waters on the reserved fishing day. Date changes will not be accommodated.
We highly recommend obtaining travel insurance to cover any personal cancellations, this would be obtained through a third party and Fernie Wilderness Adventures would not be involved with the policy or claims.
Risk Awareness
Our guided fly fishing does involve risks, dangers, and hazards. Each guest will be required to assume the risks described in our Release of Liability, Waiver of Claims, Assumption of Risks, and Indemnity Agreement (hereinafter the “Release Agreement.”). Please ensure all guests in your group have had the chance to review this document carefully prior to booking: Summer – Waiver
Any guest making a deposit for a booking is acknowledging that they have read and agree that participation in any Fernie Wilderness Adventures (hereinafter the “FWA”) fly fishing trip is conditional on all members of their party completing FWA’s Release Agreement.
By paying your non-refundable deposit you have agreed to the Release Agreement linked above.
Each guest will sign the Release Agreement in person at the lodge on the morning of their fishing day. Failure to sign FWA’s Release Agreement will result in the cancellation of their booking. FWA’s cancellation policies will be applicable.
Minors
We do not have an age limit, but anyone under 19 years of age will need to be accompanied by their parent/guardian.
If a parent/guardian is not attending the trip they are able to sign their parental rights to another adult in their group for the day. We can provide this letter in advance upon request for the parents/guardian to fill out and sign. We highly recommend submitting the completed letter to the office in advance to ensure it is completed correctly as it will be required to fish. Our guides and staff are unable to sign the release to provide guardianship.
Dietary Restrictions/Allergies and Medical Conditions
Guest must provide the details of their dietary restrictions or allergies to the FWA office at least 48 hours before their arrival.
Anyone with food concerns or a medical condition we should be made aware of should let us know at the time of booking. There is a fee of $150+tax to accommodate dietary restrictions/allergies the day of. This fee is to cover the new lunch order and staff to deliver.
For lodge guests please keep in mind that we operate out of a backcountry lodge and we cannot guarantee zero cross-contamination. If you do have food allergies ensure we are updated with your details and we will do everything we can to accommodate.
If you or anyone in your group has any medical conditions that could affect you during your trip day ensure you update the office with your medical details and let your guide know upon arrival.
FWA may at any time, and at our sole discretion, modify these Booking Terms and Conditions, including our Cancellation Policy, without notice to guests. Any such modification will be effective immediately upon public posting. It is your responsibility to review the Terms and Conditions for updates and changes. Your use of our services following any such modification constitutes your acceptance of these modified terms.